Other Training
Goody Training Solutions provides the following training in the following general topics:
- Stress Management for the Individual
- Time Management
- Managing Aggression/Personal Safety for Lone Workers
Stress Management for the Individual
The Health and Safety Executive defines work related stress as: “The adverse reaction people have to excessive pressures or other types of demand placed on them at work.” It goes on to say that stress is not an illness – it is a state. However, if stress is excessive and prolonged then it may lead to mental and physical illness.
This course is designed to help employers meet the needs of individual staff who feel that they are subject to stress in the course of their work. The aims of the course are to enable participants to:
- Recognise the effects of stress and develop techniques to reduce them.
- Deal with two specific stressors known to be especially important to staff in work situations – time management and problems with assertiveness.
The training is based on the participants’ recognition of the effects stress has upon them and how their own personality adds to these effects, and on helping them to devise techniques to cope with stress. The course falls into the following parts:
- Highlighting the effects of stress; many people severely affected by stress are aware of physical, emotional and behavioural changes in their lives, but are under misapprehension that they are alone — that no-one else feels the way they do
- Examining factors inducing stress (stressors) in general life and those stressors arising from the work situation
- Helping participants identify their own level of ability to cope with stress and what they can do to improve it
- Helping participants develop techniques to deal with common major stressors:
- Time management
- Assertiveness
TIme Management
This half-day time management course will help participants gain knowledge of their personal tendencies in managing their time, and will equip them with a range of tools to help them prioritise their workload and manage their time more effectively to meet both personal and organisational goals.
Managing Aggression/Personal Safety for Lone Workers
This one-day course has been designed for people who may find themselves in confrontational situations in the course of their work. Staff it is appropriate for include doctors’ surgery staff, customer service staff, agency workers or anyone in a public-facing role.
The course covers the following:
- Assessing risk
- Basic personal safety precautions for out of office and public locations
- In-office precautions
- The impact of participants’ personality on the possible outcomes of a confrontational situation
- The COCO principle (maintaining a calm air, conscious observation of what’s going on around them, communication skills and organisational awareness), to reduce the chance of a confrontational situation developing
- Factors contributing to a confrontational situation
- Early recognition of anger and aggression
- Defusing techniques based on the CRaM model (calm, relate and manage)
- Dealing with situations which become violent, including disengagement techniques and the proper use of personal alarms
These topics are covered in line with Health & Safety Executive guidelines and are taught in simple, straightforward terms to give participants the skills to reduce the chances of, and possible consequences of, aggression aimed towards them.
