Goody Training Solutions provides the following training in the following general topics:

• Stress Management for the Individual
• Time Management
• Managing Aggression/Personal Safety for Lone Workers

Stress Management for the Individual

The Health and Safety Executive defines work related stress as: “The adverse reaction people have to excessive pressures or other types of demand placed on them at work.” It goes on to say that stress is not an illness – it is a state. However, if stress is excessive and prolonged then it may lead to mental and physical illness.

This course is designed to help employers meet the needs of individual staff who feel that they are subject to stress in the course of their work. The aims of the course are to enable participants to:

• Recognise the effects of stress and develop techniques to reduce them.
• Deal with two specific stressors known to be especially important to staff in work situations – time management and problems with assertiveness.

The training is based on the participants’ recognition of the effects stress has upon them and how their own personality adds to these effects, and on helping them to devise techniques to cope with stress. The course falls into the following parts:

• Highlighting the effects of stress; many people severely affected by stress are aware of physical, emotional and behavioural changes in their lives, but are under misapprehension that they are alone — that no-one else feels the way they do
• Examining factors inducing stress (stressors) in general life and those stressors arising from the work situation
• Helping participants identify their own level of ability to cope with stress and what they can do to improve it
• Helping participants develop techniques to deal with common major stressors:
  • Time management
  • Assertiveness

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TIme Management

This half-day time management course will help participants gain knowledge of their personal tendencies in managing their time, and will equip them with a range of tools to help them prioritise their workload and manage their time more effectively to meet both personal and organisational goals.

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Managing Aggression/Personal Safety for Lone Workers

This one-day course has been designed for people who may find themselves in confrontational situations in the course of their work. Staff it is appropriate for include doctors’ surgery staff, customer service staff, agency workers or anyone in a public-facing role.

The course covers the following:

• Assessing risk
• Basic personal safety precautions for out of office and public locations
• In-office precautions
• The impact of participants’ personality on the possible outcomes of a confrontational situation
• The COCO principle (maintaining a calm air, conscious observation of what’s going on around them, communication skills and organisational awareness), to reduce the chance of a confrontational situation developing
• Factors contributing to a confrontational situation
• Early recognition of anger and aggression
• Defusing techniques based on the CRaM model (calm, relate and manage)
• Dealing with situations which become violent, including disengagement techniques and the proper use of personal alarms

These topics are covered in line with Health & Safety Executive guidelines and are taught in simple, straightforward terms to give participants the skills to reduce the chances of, and possible consequences of, aggression aimed towards them.

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Goody Training Solutions provides the following training in Communication Skills:

• Basic Communication Skills
• Interview Skills
• Assertiveness Skills

Basic Communication Skills

Each communication skills course is designed in response to the needs of the particular client. Topics which can be covered include:

• Basic presentational skills
• Non-verbal communication
• Basic use of neuro-linguistic programming (NLP)
• Writing skills, including report writing and minute taking

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Interview Skills

Goody Training Solutions provides training dealing with both sides of the interview process.

For staff having to conduct interviews, we provide a one-day course covering:

• Effective preparation
• Questioning technique
• Active listening skills
• Non-verbal communication
• Dealing with difficult reactions
• Feedback skills

Participants will have the opportunity to conduct practice interviews and receive feedback on their performance.

For organisations undergoing downsizing, we can provide a one-day course for staff who are leaving the organisation. This covers preparation for the interview and personal presentation, including non-verbal communication. Participants will have the opportunity to take part a practice interview with video playback. This will allow them to observe their own performance and to receive detailed feedback.

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Assertiveness Skills

Assertiveness is all about how you behave when you deal with other people in any type of situation, not just at awkward moments. A popular belief is that in most discussions, deals or negotiations there is a winner and a loser.

This half-day assertiveness skills course is designed to help participants achieve “win-win” outcomes by providing them with the necessary knowledge and communication skills. Participants are helped to examine their own natural negotiation styles and are trained in communication skills which will enable them to assert their point of view — without necessarily causing the other person to lose face.

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Goody Training Solutions provides the following Health and Safety training:

• Introduction to Health & Safety
• Risk Assessment
• Moving and Handling
• Food Hygiene
• COSHH (Control of Substances Harmful to Health)

Introduction to Health & Safety
Risk Assessment

Introduction to Health & Safety and Risk Assessment are half-day courses aimed at SMEs, enabling them to comply with current legislation. Both courses include exercises which allow participants to experience the complexities of fulfilling their obligations before applying their learning in their own organisations.

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Moving and Handling

Ask most people who have attended a Moving and Handling Course what it was about and if they learned anything useful, and the most common answers are that they were taught how to lift cardboard boxes and that they didn’t learn much!

At Goody Training Solutions, we comply with Health and Safety Executive guidelines covering the topics that must be included in a Moving and Handling course, but seek to add both relevance to the candidates and value for their organization. Rather than an “off the peg” session, we consult with the customer organisation as to the actual duties of the candidates and the appropriate Health and safety policies in force. We aim to show the participants how they can put the information they get on the course to proper use to think through what they must do to avoid fatigue and injury.

Topics covered:

• Health & Safety legislation
• How the back functions
• Mechanisms of injury
• Upper limb disorders
• Safe manual handling techniques and avoiding injury
• Risk assessment

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Food Hygiene

We offer a one-day CIEH-approved level 2 Food Hygiene course leading, to CIEH certification which is required by most local and national government agencies for anyone involved in the preparation, cooking and handling of food.

Subjects covered include:

• Legislation
• Food safety and hygiene hazards
• Temperature control
• Refrigeration, chilling and cold holding
• Cooking, hot holding and reheating
• Food handling
• Principles of safe food storage
• Cleaning
• Food premises and equipment

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COSHH

Under COSHH (Control Of Substances Harmful to Health Regulations 2002), employers have a duty to protect all employees and members of the public who may be exposed to hazardous substances.

This half-day course equips employees to:

• Understand the responsibilities placed upon them and their employer by COSHH and by other Health & Safety legislation
• Recognise hazardous substances as defined under the legislation and be aware of the hazards these substances pose
• Make use of the labelling and information contained on data sheets supplied with substances under the Chemicals (Hazard Information and Packaging for Supply) Regulations 2002 (CHIP) as part of risk assessment and implementation of control measures

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Goody Training Solutions provides a full range of First Aid training:

• First Aid at Work
• Emergency First Aid/“Appointed Person”
• AED (Automated External Defibrillator)
• Paediatric First Aid
• Basic Life Support for Medical and Dental Staff

We pride ourselves in meeting the needs of our clients rather than just presenting “off the peg” courses. In addition to the courses listed, we have experience supplying tailored training to sports clubs, youth groups, community organisations and others, including presentations to schools’ parent groups and mothers and toddlers groups. Please get in touch to discuss your requirements.

First Aid at Work

Goody Training Solutions provides HSENI-approved First Aid at Work and First Aid at Work Refresher courses. These courses cover a range of topics:

• Health & Safety Law having a bearing on First Aid provision
• The principles of First Aid
• Actions in an emergency situation
• Dangers from blood borne infections
• Primary survey and secondary survey
• Diagnosis
• Priorities of treatment
• CPR
• Recovery positions
• Causes of hypoxia and their treatments
• Heart attack and angina
• Dealing with wounds, internal bleeding, crush syndrome and suspension trauma
• Shock and anaphylaxis
• Fainting
• Eye injuries
• Burns
• Stroke
• Concussion and compression
• Spinal injuries
• Moving and Handling
• Fractures, sprains and strains
• Diabetes and epilepsy
• Conditions involving heat and cold
• Poisons, stings and bites

The courses introduce topics in a logical sequence using a range of presentational methods including PowerPoint, DVD and numerous practical sessions and “desktop exercises” aimed at helping each candidate, no matter what their individual learning style, assimilate the required knowledge and skills while gaining the confidence to use what they learn. Each exercise scenario is tailored to apply to the workplaces of the candidates attending the course.

First Aid at Work training is normally delivered over four days, with the course assessment taking place on the second half of day four. These four days can be delivered on a schedule that suits the customer’s requirements, as long as each candidate completes the training within thirteen weeks. However, we recommend one of the following formats:

• Four consecutive days.
• Two sets of two days.
• Four individual days spread over a maximum of four weeks.

(While it is legal to complete this course within a thirteen week timeframe, experience shows that the more spread out these courses are the more difficulties candidates experience in terms of continuity, practice and revision.)

The First Aid at Work Refresher course is delivered over two days.

Please note that, if required, any of our training courses can be delivered at weekends.

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Emergency First Aid / “Appointed Person”

This is a one day (six hour) Appointed Person course, covering the following topics:

• Action in an emergency
• Primary survey and secondary survey
• Priorities of treatment
• CPR
• Recovery positions
• Dealing with wounds, internal bleeding, crush syndrome and suspension trauma
• Shock
• Eye injuries
• Fractures, sprains and strains
• Burns
• Concussion and compression

There is no formal assessment at the end of this course, However, candidates will receive ongoing feedback on their performance of practical elements, and will receive a certificate at the end of the course.

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AED (Automated External Defibrillator) Course

Current survival rates for people who have suffered cardiac arrest in the UK are 6%. Studies show that the use of an automated external defibrillator increases chances of survival to 38%. As a result, more and more organisations are including AEDs as part of their first aid provision.

This is a three hour course designed for candidates who have completed at least Appointed Persons training. The course covers the following:

• The “Chain of Survival”
• CPR
• Heart attack, angina and causes of Cardiac Arrest
• Abnormal heart rhythms
• Resuscitation with an AED
• AED safety considerations

Candidates will be assessed on their competence in CPR and in resuscitation procedures using an AED and, if competent, will be awarded certification.

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Paediatric First Aid

This 2 day (12 hour) course has been designed to meet the needs of early years workers who are caring for babies and children up to school-age, and for primary school staff.

The course meets the criteria laid down in the Early Years Foundation Stage (EYFS) published by Department for Children, Schools and Families (DCSF), which became law in mainland Great Britain in 2008. (This legislation does not currently apply in Northern Ireland, but it is a useful standard for training and practice.)

Topics covered by the course are:

• Health & Safety law having a bearing on first aid
• Actions in an emergency
• Diagnosis
• Primary survey and secondary survey
• Priorities of treatment
• Observations
• CPR
• Hypoxia
• Choking
• Anaphylaxis
• Drowning
• Electric shock
• Burns
• Wounds and bleeding
• Shock
• Eye injuries
• Foreign bodies in the nose and ears
• Bites and stings
• Fractures
• Concussion and compression
• Spinal injuries
• Meningitis
• Epilepsy
• Diabetes
• Febrile convulsions
• Croup
• Sickle cell crisis
• First aid kits
• Poisons
• Hypothermia
• Heat exhaustion and heat stroke

To allow flexibility in delivery to meet customer requirements, the course programme is split into six 90-minute sessions and a final 180-minute session which includes a practical and a written assessment.

We can also deliver a one-day (six-hour) certificated course in Emergency Paediatric First Aid. As with the full Paediatric course, this training can be delivered on a timetable to suit you.

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Basic life Support for Medical and Dental Surgery Staff

This is a 3-hour session aimed at updating skills in CPR and the use of emergency equipment available at your premises. The course will also cover any topics (such as the recognition of, and first aid procedures for, anaphylaxis) requested by surgery staff.

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